Privacy Policy – HD LAB SERVICES

Effective Date: [Insert Date]

HD LAB SERVICES (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you use our mobile application and related services.

1. Information We Collect

When you use our app, we may collect the following types of information:

Personal Information: Name, phone number, email, and patient ID provided by the lab.

Medical Data: Lab test results and reports linked to your patient ID.

Usage Data: Information on how you use the app (pages visited, actions taken).

Device Information: Device type, operating system, and unique identifiers for app performance and security.

2. How We Use Your Information

We use your information for the following purposes:

To provide access to your pathology reports.

To allow phlebotomists to record and manage sample collections.

To improve app performance and enhance user experience.

To send notifications regarding promotions, offers, or important updates.

To address complaints and provide customer support.

To comply with legal and regulatory requirements.

3. Sharing of Information

We do not sell or rent your personal data to third parties. Information may only be shared in the following cases:

With authorized lab staff and healthcare professionals for diagnostic purposes.

With third-party service providers who help us operate the app (under strict confidentiality agreements).

If required by law, regulation, or government request.

4. Data Security

We use industry-standard encryption and security measures to protect your personal and medical data. However, no system is 100% secure, and we cannot guarantee absolute protection against unauthorized access.

5. Your Rights

You have the right to:

Access your personal and medical data stored within the app.

Request correction of inaccurate information.

Submit complaints regarding misuse of your data.

6. Data Retention

Your medical reports and related information are retained for as long as required by law and for healthcare purposes. Once no longer needed, your data will be securely deleted.

7. Third-Party Links

Our app may display links to third-party websites or services. We are not responsible for their privacy practices, and we encourage you to review their policies.

8. Children’s Privacy

Our services are not directed to children under the age of 13. If we discover that we have collected personal data from a child without parental consent, we will delete it immediately.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Effective Date.”